Stimtracker event markers not being sent

We recently purchased a stimtracker duo for our lab. It seems to be connected properly and functioning properly except the m-pod isn’t receiving anything from the duo when the audio threshold is broken and the light illuminates. The connectivity light on the m-pod is illuminated. We also tried to connect the stimtracker to a laptop and send a presentation event marker, but the computer didn’t register the stimtracker being connected.

Any help would be greatly appreciated!


Tyler Martin