Lumina Line 4 Button pad button issue


When I connect the Lumina LINE 4 button response pad to the system the 3G controller light illuminates but so does the light below for a number 2 response. This light remains illuminated the entire time that the pad is connected and therefore the second button on the pad cannot be used to record responses. The other 3 buttons respond only when pressed and work properly.
Just wondering whether this is due to a fault with the button, or whether there is a setting which can be selected to disable one button which I am unaware of?
I have tried removing and reattaching the button to make sure that it wasn’t stuck down but it seems ok.

Any help would be greatly appreciated.

Thanks (758 KB)

This is usually an indication of something gone wrong with the response pad & OTEC assembly. If you haven’t done so already, please send us an email to get a repair going.