Button not responding

We are having an issue with the RB-530 model and EPrime. The box is working fine but button 1 is completely unresponsive. All the other buttons work. I’ve checked my eprime settings and it should respond to any key. it works with another button box. Could it be a mechanical fault?

Can you test your RB-530 with SuperLab? I have posted an experiment that will test the response pad. You can download the demo version of SuperLab from the following link: http://www.superlab.com/v4/

Then, if the button is still not responding we can go from there.

Test RB-530.sl4 (8.99 KB)