Button 2 light constantly on

I am having a problem with the button 2 activation light. It is displayed as constantly being pressed. This is causing problems with E-Prime recognising any response.

From what I see on previous threads it seems the pad is probably broken?

Does anybody have any information on getting the pad repaired/replaced and how much this might cost?

It probably is broken. Please send an email to get an RMA number or call us.