Superlab 5 Blank Screen for Video Stimulus

Hi there,

I’m quite new to SuperLab so bear with. I am trying to create an experiment using video events, however upon uploading the video and clicking ‘preview’ (or running the experiment), I get a blank screen instead.

The video is in .avi format and about 400kb large, so I wouldn’t think size/format would be a problem. I have tried uploading similar videos a few months ago and they were working fine.

Please can you suggest a fix, I’m on a time constraint with my project as well so it’s extra stressful! Thank you so much.

Was the video saved in a different way from the others that did work? what we’ve seen in the past is that this is usually an issue with the file itself.