Sound files

Dear whomever this may concern,
I have a student using SuperLab and presenting video files. We have turned the sound up but there isn’t any sound. Could this be a problem on SuperLab?
Thank you

It’s hard to tell from the brief description. What happens if you try to play the movies directly in Windows? do you hear a sound?

I will ask the student and get back to you. Thank you

I have spoken to the student and apparently the files work when played outside of superlab

I will contact you via private message to set-up a time to troubleshoot over the phone.