Thank you for reply.
This is a Google Drive link to the Remote package. (https://drive.google.com/file/d/1hGNupR-eOIsXkwd1U9oEKGaSxBukiXw5/view?usp=sharing)
If you try to access the link In Microsoft Edge and Chrome, you will probably receive the following massage: You need access
And then, could you tap the bottom, “Request access” ?
I know it will take some time, and I appreciate you doing it.
Hi, I also had the same problem.
I followed all instructions, but I could not run SuperLab Remote experiment on a different laptop (e.g., Microsoft Surface Go).
Please find below the message I got when I tried to run SuperLab Remote package on the different computer.
Please see my note on this thread about an update to SuperLab Remote for Windows. If you still see this error message after re-creating a Remote package with the updated software, please let me know.
I also tried to run SuperLab Remote on a Desk top PC at my university.
However, I did not find SuperLab Remote run on the PC.
Below are pictures of the screen when I tried to run SuperLab Remote.
Hi, Hisham
Thank you for reply and work. I really appreciate it.
I followed your instructions, but I couldn’t run the SuperLab remote package on different windows.
How can I address this issue?
I’m sorry to trouble you, but I appreciate you doing it for me.
Best regard.
It looks like SuperLab Remote is having trouble on some Asian language versions of Windows. This has surprised us because SuperLab 6 has been running smoothly with international character sets for one 15 years now.
We are looking at this and hopefully we will have an update soon.
We don’t know exactly why SuperLab Remote sometimes fails to save the data file to the desktop. We cannot duplicate the issue in-house, even on a Kanji system. On one customer’s computer that we screen-shared with, the problem seemed related to having OneDrive installed.
We have updated the software so that, should this happen, SuperLab Remote will prompt the participant to select the desktop folder. Please see this page to download the updated Remote software.
We are working on an update to SuperLab Remote that will significantly improve on the experience for both you, the SuperLab 6 user, and for your participants. Alas, I cannot provide a timeframe yet, but I can say that it will be at least a couple of months. We are actively working on improving Remote.
Thank you very much for your everything.
I really appreciate your help and support.
I have just learned that the updated version of SuperLab Remote and SuperLab 6.0.2 can work on Windows computers, thought it took a few minutes to activate SuperLab Remote.
Thank you again for everything you and your teams have done.