I am attempting to renew two of our Superlab licences. The superlab program returns an error of “Port 5972 blocked” so I used the manual activation method.
i saved the activation request file, uploaded it to ‘activation.cedrus.com’ & downloaded the activation file. But the Superlab program gave an error of “failed to apply activation”. I upgraded Superlab to v5.0.4 and tried the manual activation again to no avail.
When I log onto the ‘activation.cedrus.com’ page it now returns a message stating that “We cannot find record of you owning licenses to the product you’re trying to register.”