Licensing issues


I have a very old computer in my lab running SuperLab 4.5. The computer is on its last legs and is unable to reliably present stimuli.

In the license information window, it says that my status is activated and my assets are “3 licenses, 5 activations remaining”.

I bought a new computer and have now tried to install SuperLab 5. When I try to activate it, I receive an error that states “You do not have any remaining activations in your account that can be used with SuperLab. Unable to proceed with this activation session. Please start over with a new key or different user credentials.”

Is this a licensing issue, a Superlab 4.5 to 5 issue, or both?

Any assistance would be appreciated.