difficulty finding reactivated 4.5 license

SuperLab SuperLab 4 Support
1

Hello,

I have a single full license (4.0) and 20+ run-only licenses. The full license is activated on a computer in my lab. I want to activate it also on my personal computer. However, when I try to do this I get an error message (see attached screenshot error 1).

I can click through it to get to the activation screen, where the message appears again (attached screenshot error 2).

I can (again) click through that message. I enter my email and password. The program seems to be working and reactivating the license, but then a new error message appears (attached screen shot error 3)

Do you have any advice as to how I might address this problem?

Thanks much,
Stephanie

sl error 1.pdf (78.7 KB)

sl error 2.pdf (160 KB)

sl error 3.pdf (87.3 KB)

2

It seems you do not have the appropriate permissions. When you try to activate the license, are you doing so on an administrator account?

3

Read through this thread for a solution.

This issue does not occur in SuperLab 5.