Can I use Superlab Remote Mac/Windows internationally?

SuperLab
1

I have research assistants in Mexico City who are trying to run superlab remote experiments in Mexico but this comes up:

Screen Shot 2021-08-02 at 1.01.53 PM
Screen Shot 2021-08-02 at 1.01.53 PM1034Ă—694 116 KB

2

I believe this is just a notification alert. If you click on the Aceptar button, SuperLab Remote will run as usual. Please let me know if it’s otherwise.

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3

It works in SuperLab 6 but no the remote version. When I click aceptar nothing happens

4

We’ve been able to duplicate the error message in our computer lab and we’re looking into it.

5

It turns out that the message about not being able to load the country-specific file is purely incidental. The problem is that both packages have incorrect license files:

  1. “Experiment- mas que X PRUEBA” is missing its license file entirely, so SuperLab Remote cannot run.

  2. “Experiment- exactamente X PRUEBA” does have a license file in the package, but it’s a SuperLab X5 license file. Remote can’t use that to run either.

I hope this helps.