Reset all licenses

Hi, Cedrus!

Heres a funny question. Our lab purchased five superlab licenses, and we have it running on two, but when I try to enter our license number, it says we have maxed out! We got some new hardware a few months back, and I think that we may have gotten rid of computers that were still licensed without removing the licenses. I am wondering if it is possible for you to “reset” our license count / return them to the server, so that we would have to relicense everything, but would have the full number available again.

Thanks for your help!

Hi Julia,

If you’re not already talking to us via email about this issue, you should go ahead and do so.
We’ll need a few pieces of information to reset your licenses.

Here is the link to email us.