The response pad was shipped prior to September 2010. It used to be able to work with the previous two computers. However when I tried to connect it to a new computer this time, I encountered this issue.
I followed http://www.cedrus.com/support/rb_series/tn1059_mprog.htm. I deleted the existing USB driver (if any), and when it came to the step where the “Found New Hardware Wizard” windows was supposed to pop out, it never showed up. The Device Manager showed a new USB Serial Port (COM4) under the Ports (COM & LPT), but I did not see the Other Devices.
I also tried going ahead to go through the subsequent steps described in,
The response pad was able to be detected by SuperLab using the Auto Detect function (with all switches on the response pad down). However, when the E-Prime was run (with switch 1 up) it showed the following error in spite of the fact that the Baud Rate and Port settings were correct,
Run-time Error (Line 606) 10051: An error occurred while attempting to open the device
Device Name: SRBOX
Message: 'Unable to open the SRBOX: 0x00000103
The SRBox Device Driver may not be installed
For information on 64-bit support, please see http://www.pstnet.com/e-prime/support/kb.asp?TopicID=2581’