I have the relevant registration information (i.e., Activation Key, License Number, Name and Organization) but I’m unable to enter it. When I first installed SuperLab 2.0.4. it gave me an opportunity to enter the registration information but unfortunately I didn’t enter the registration information. As a result it ran as a demo version and now I can’t register it. I’ve tried un-installing Superlab and then re-installing it but Superlab still runs as a demo.
I would very much appreciate help on resolving this issue.
In SuperLab 2, the activation key is a number that is computed based on your license number, name, and organization. The name and organization must be entered into SuperLab exactly as you gave them to us before we provided you with the activation key. Any change will make the activation key incompatible, including upper/lower case, extra space or punctuation, or a trailing space at the end.
If you need a new activation key, the best way is to contact Cedrus via this link:
Thanks for your reply. However, I understand that I must enter the exact license number, name, and organization but how / where do I enter this information. Since after you run SuperLab (2.04) as a demo version there is no way of entering this information. And you still cannot enter this information even if you uninstalled the demo and re-installed SuperLab.
To enter the activation key, click on the Help menu and chose License. A dialog appears. If you also need to change the name and organization, click on the Change Info button on that same dialog.
Andy, try re-installing SuperLab 2 using this link. If the problem persists, please call me at 1-800-233-7871 or send me a private message with your phone number and I’ll call you.
Something else must have been going on that the upgrade from XP Home to XP Pro edition happened to clear up, but I surely appreciate the follow up update.