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difficulty finding reactivated 4.5 license

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  • difficulty finding reactivated 4.5 license

    Hello,

    I have a single full license (4.0) and 20+ run-only licenses. The full license is activated on a computer in my lab. I want to activate it also on my personal computer. However, when I try to do this I get an error message (see attached screenshot error 1).

    I can click through it to get to the activation screen, where the message appears again (attached screenshot error 2).

    I can (again) click through that message. I enter my email and password. The program seems to be working and reactivating the license, but then a new error message appears (attached screen shot error 3)


    Do you have any advice as to how I might address this problem?

    Thanks much,
    Stephanie
    Attached Files

  • #2
    It seems you do not have the appropriate permissions. When you try to activate the license, are you doing so on an administrator account?

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    • #3
      Read through this thread for a solution.

      This issue does not occur in SuperLab 5.

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