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  • Renewal not working

    Hi there,

    I'm trying to renew a license on Superlab 4.5.3 and it is behaving rather strangely. It asks for email address, password and length of activation as normal, and tells me that I have been successful in reactivating the licence. However, the copy is not in fact activated. The message at the end where it tells me how many activations I have remaining reports that the number has not changed and that I have 3 activations remaining, however it should be at 2.

    Does anyone have any idea what could be going on?

    Thanks,

    Greg

  • #2
    The problem seems to have resolved itself now.

    Comment


    • #3
      Renewal not working

      Hi there,

      we have simliar the same issue.
      Your activation ends before 2 days.
      Yesterday i tried to renew the software. It won´t work. please see the screenshots attached.
      Furthermore for whatever reason i can´t renew the activation for more than 28days. This is really frustrating.... maybe you have an explaination for this as well.

      regards
      Felix
      Attached Files

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      • #4
        I will contact you via private message. If you have any licensing questions in the future, please email us from the link below.

        http://www.cedrus.com/misc/send_email.htm

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