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Superlab 4.0 and 4.5 licensing issues

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  • Superlab 4.0 and 4.5 licensing issues

    We have a 10 license pack with 1 licence number.

    I asked for an upgrade to 4.5, but have not been able to license a single copy using our existing license number. Now an attempt to re-license existing copies of version 4.0 that have been unlicensed, results in a message saying all licenses are used up.

    Do all 4.0 licenses have to be uninstalled before 4.5 can be used?

    What am I doing wrong in trying to activate our 4.5 versions.

    Also, we did lose one 4.0 license when a laptop crashed and had to be rebuilt. Can that be restored or have we lost it forever? If so, does that compromise our upgrade?

    Thanks,

  • #2
    Hi Jonathan,

    I just responded to your email with your SuperLab 4.5.1 upgrade information. Let me know if you have any questions.

    Best regards,

    Stacie

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