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Lumina Line 4 Button pad button issue

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  • Lumina Line 4 Button pad button issue


    When I connect the Lumina LINE 4 button response pad to the system the 3G controller light illuminates but so does the light below for a number 2 response. This light remains illuminated the entire time that the pad is connected and therefore the second button on the pad cannot be used to record responses. The other 3 buttons respond only when pressed and work properly.
    Just wondering whether this is due to a fault with the button, or whether there is a setting which can be selected to disable one button which I am unaware of?
    I have tried removing and reattaching the button to make sure that it wasn't stuck down but it seems ok.

    Any help would be greatly appreciated.

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  • #2
    This is usually an indication of something gone wrong with the response pad & OTEC assembly. If you haven’t done so already, please send us an email to get a repair going.