RB-730 install issues

Similar to the thread http://community.cedrus.com/showthread.php?t=2123

Device connects to windows update, installs one of the two drivers but then the device is listed as Unspecified USB <-> Serial

Additionally, another PC has an issue in that it attempts to get the drivers from windows update, but fails to find anything. The rest of our PCs with identical specs have no issues (Win 7 SP1, 64-bit)

These issues occur on any USB port. Is there a proper method for manually installing the drivers?

Thank you

You can obtain the drivers from http://www.ftdichip.com/Drivers/VCP.htm. Let me know if that still doesn’t work.