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Problem with Response Pad RB-834

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  • Problem with Response Pad RB-834

    Hello,

    I'm encountering difficulties with installing the Response Pad RB-834 on Windows 8.

    I followed the steps described here :

    http://cedrus.com/support/rb_series/tn1059_mprog.htm

    And it worked on one computer. But when I tried on another one it looks like the FTClean doesn't succeed to erase everything properly. Then in the MProg step I only get :

    Number Of Blank Devices = 1
    Number Of Programmed Devices = 0

    Instead of the opposite as it should be.

    Any help or guidelines would be very appreciated, I'm fighting with this for weeks now.

    Thanks

    Emmanuel

    PS:

    I understood from reading different threads that the MProg step should be done with a Windows XP machine but strangely enough it worked fine on the first computer I was working on with Windows 8.

  • #2
    This may be faster troubleshooting over the phone. Please don't hesitate to call us at your earliest convenience. Our toll free number is (800) 233-7871.

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