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Windows 7 PC not recognizing Stim Tracker

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  • Windows 7 PC not recognizing Stim Tracker

    Hello,

    I have a Cedrus StimTracker and a PC with 32-bit Windows 7. I tried setting up the StimTracker by following the instructions at http://www.cedrus.com/support/stimtr...ll_usb_win.htm, but the "Found New Hardware" dialog never pops up after I plug in the USB cable and turn on the StimTracker, so I'm not sure how to proceed. Any advice would be greatly appreciated.

    Thanks,
    Steve

  • #2
    This happens on rare occasions. It might be best to schedule a time to get tech support over the phone. I will contact you via private message to schedule a time.

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    • #3
      (Issue solved over the phone, we just had to uninstall the USB drivers and then reconnect the StimTracker.)

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