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Rb-830 & 834

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  • Rb-830 & 834

    have received the RB-830 & 834 pads two days ago (april 26 2011) and tried to connect them to a PC running Windows 7 64 bits as it was noted they should work but no way... On the support pages I have found the guide for resetting the pads, and run it on a Windows 7 32 bits computer as requested but it doesn't seem to work as well. Could it be because it has windows 7 starter on it?
    Thanks in advance

  • #2
    We don't think this could happen cause of the Windows 7 starter. Is it giving you a an error message? It is telling you to install the drivers?

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    • #3
      Hi and thank you
      in the end I managed to get the response pads working by following the steps listed here http://www.cedrus.com/support/rb_ser...1059_mprog.htm on a computer with Windows XP on. Both pads now work on windows 7 as well. Don't know what went wrong before...
      I am still a bit puzzled that drivers download was needed as I only received the pads a couple of weeks ago, so I expect they were shipped after September 2010

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      • #4
        RB 830 Driver

        I am having the same problem using just arrived RB 830 Response Pad with Windows XP. Ran the uninstall program, the new drivers were reported to be installed. I am able to open M Prog but it fails to load when I click the Magnifying Glass icon as detailed in the instructions.

        Response pads still not working...

        Steve

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        • #5
          If you've just received your response pad, you shouldn't need to run the MProg program. Windows should just recognize it and install one of its built-in drivers.

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          • #6
            I know - I wish it were so... When I plug in the RB pad Windows fails to recognize and asks to select a driver automatically...

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            • #7
              What happened afterwards? did you let Windows chose the driver automatically?

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              • #8
                Windows tell me that it can not find a driver and to see the installation DVD that came with the hardware.

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                • #9
                  Please call or send me a private message with your email address. This might be faster resolved over the phone. (+1.310.548.9595)

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                  • #10
                    an additional problem

                    I have updated the response pads to work with Windows 7 and they work fine now.
                    However, last week I tried to connect them with another computer running Windows XP and it seems impossible to use them there. When I connect the response pad to the computer I get a message asking to select a driver: as there was no CD included with the pad, I allow windows to search for drivers on the web but it fails to find them. In the end I get an error message saying the hardware has not been recognized and SuperLab won't see the response pads. Any ideas?
                    Thank you very much

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                    • #11
                      Try downloading the FTDI under x86 (32-bit) for Windows from the link below.

                      http://www.ftdichip.com/Drivers/VCP.htm

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